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Return Policy

RETURN POLICY

    Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

  • IMPORTANT NOTICE REGARDING REFUNDS

    As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

  • RETURNING MERCHANDISE

    Merchandise purchased at clearance pricing is not eligible for return.

    Our company is totally committed to customer satisfaction.  Please contact us to process your return by calling 1-844-777-1890, Monday through Friday 8:00 AM – 7:00 PM EST.

    We will accept the return of merchandise that was purchased from our store within 30 days of shipment date.

    Used merchandise cannot be returned.

    We will not accept the return of used merchandise. Items that have been used, opening parts or discarding the packing material are defined as used merchandise. 

    We do not refund any shipping charges. 

    If we do not receive your return in its original condition, a re-stocking fee will be deducted from your refund based on the table below.

    Re-stocking fee applies only to qualifying returned merchandise that has been opened and is not considered to be in its original packaging/condition or the original packaging has been damaged.

    Returns other than for exchange or replacement will be assessed a return fee of $7.99 to cover the cost of return shipping. 

    This policy applies to domestic orders only.

  • Value $75 and under - Restocking fee = 20% of item value 
  • Value $76 and over - Restocking fee = 10% of item value 

  • DEFECTIVE RETURNS

    Our company fully stands behind all our products. We will take care of any problems with merchandise that does not work as intended and work tirelessly until you are 100% satisfied. If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Handling this type of return will differ. Call or email us at Sales@DJEnergySolutions.com before trying to return defective merchandise. Manufacturer defects found after 30 days of your order date are directed to the manufacturer’s warranty. We will typically handle any problems for you directly.

  • DAMAGED RETURNS

    Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

    Should you need assistance with a return, please call us at 1-844-777-1890 or e-mail us at Sales@DJEnergySolutions.com for instructions.

  • UNDELIVERABLE AND REFUSED PACKAGES

    If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.